Projects & assignments
Selected work
A closer look at work from my IT career: the environments involved, my responsibilities and the systems I worked with.
Sound Performance / Sound Performance USA · IT Manager · Mar 2021–present
Moving business infrastructure to cloud services while holding sole responsibility for IT across the London and New York operations.
- Responsibility
- IT infrastructure across both offices
- Platforms
- Microsoft Access, Azure and cloud telephony
The setting
Sound Performance’s London and New York offices depended on business infrastructure that included a bespoke Microsoft Access database and office phone systems. As IT Manager, I was solely responsible for the infrastructure across both locations.
My work
- Managed the bespoke Microsoft Access database, including its migration to Azure.
- Moved much of the existing business infrastructure to cloud services.
- Migrated the phone systems in both office locations to cloud services.
What changed
The database was migrated to Azure, and the phone systems in both offices moved to cloud services. The work formed part of a broader move of the business infrastructure to the cloud, alongside my ongoing responsibility for the UK and US environments.
IT support for five NHS GP practices
Surrey Physio / NHS GP Practices · Remote Desktop Engineer · Sep 2020–Mar 2021
Remote and onsite technical support for clinical teams during COVID-19, covering first- through third-line hardware and software issues.
- Environment
- Five NHS GP practices in London
- Scope
- Remote support, onsite support and software vendors
The setting
During COVID-19, the practices needed IT support that could work across remote and onsite situations. Clinical staff depended on specialist software as well as their everyday hardware and desktop environment.
My work
- Provided hardware and software troubleshooting across first-, second- and third-line issues.
- Supported staff remotely and attended onsite when required.
- Liaised with third-party suppliers to investigate mission-critical software problems and maintain SLA compliance.
Service focus
The priority was minimising downtime for clinical staff. This assignment brought together direct user support, broader technical troubleshooting and coordination with the vendors responsible for specialist applications.
Wireless deployments for restaurant sites
Wanstor · Service Desk Analyst · Apr–Aug 2019
Provisioning and installing Cisco Meraki access points for restaurant clients, including Frankie & Benny’s and Chiquito.
- Clients
- Restaurant sites in the UK & Ireland client base
- Scope
- Management portal setup and physical installation
The setting
Alongside technical support for Wanstor’s UK and Ireland clients, I worked on wireless access-point deployments for restaurant chains. The work involved both the configuration side of the deployment and installation at the premises.
My work
- Provisioned access points through the Cisco Meraki management portal.
- Carried out physical installations at restaurant sites.
- Provided Windows and Microsoft 365 support as part of the wider service-desk role.
Experience gained
This work connected service-desk support with practical network deployment: configuring devices centrally and completing the installation at a customer site. It also required communicating clearly with the people using and relying on the equipment.
Onsite engineering at Phaidon International
Greenfields / IT Lab · 2nd Line Field Engineer · Jan 2015–Jan 2017
An 18-month assignment as Phaidon’s sole onsite engineer, supporting an organisation of more than 500 users across six countries.
- Assignment
- Sole onsite engineer for 18 months
- Migration
- More than 200 Windows upgrades and hardware replacements
The setting
My field-engineering role at Greenfields, later acquired by IT Lab, normally involved supporting three to four clients each day. Within that role, I undertook a sustained onsite assignment at Phaidon International following an acquisition.
My work
- Provided onsite technical support for an organisation of 500+ users across six countries.
- Migrated more than 200 users from Windows 7 to Windows 10 and replaced legacy hardware.
- Supported Meraki Wi-Fi, Avaya telephony, Microdec CRM, Salesforce and antivirus infrastructure.
The scope of the assignment
The role combined a large desktop migration with everyday support across connectivity, telephony and business applications. As the sole onsite engineer, I provided a consistent technical point of contact throughout the 18-month assignment.