Professional background

Employment history

I work across infrastructure and end-user support. My experience includes Microsoft cloud migrations, international office IT, clinical environments, managed service desks and client-site engineering.

Read selected examples of my work

to present

IT Manager

Sound Performance / Sound Performance USA

London & New York operations

Sole responsibility for IT infrastructure across Sound Performance’s London and New York operations. The role combines day-to-day ownership of business systems with moving existing infrastructure to cloud services.

  • Managed a bespoke Microsoft Access database, including its migration to Azure.
  • Migrated much of the business infrastructure to cloud services, including phone systems in both office locations.
  • Took ownership of the infrastructure supporting the UK and US businesses.

Technologies & work areas: IT infrastructure, Azure, Microsoft Access, cloud migration and business telephony.

Work example: cloud migration across two offices
to

Remote Desktop Engineer

Surrey Physio / NHS GP Practices

Contract · London · Remote & onsite support

Supported five NHS GP practices during COVID, providing remote and onsite assistance to minimise disruption for clinical staff. The work required both direct support for clinical staff and coordination with the suppliers responsible for their specialist applications.

  • Resolved hardware and software issues spanning first through third line.
  • Worked with third-party vendors to troubleshoot mission-critical clinical software.
  • Maintained a focus on service availability and SLA requirements.

Technologies & work areas: Remote desktop, hardware, clinical applications, vendor coordination and incident resolution.

Work example: support for five NHS practices
to

Service Desk Analyst

Shirley Computer Services

London

Delivered first- and second-line support for Microsoft technologies, including Microsoft 365, Exchange, Azure and Windows 7–10. Alongside service-desk work, I supported people moving to home working during COVID.

  • Handled 40+ daily tickets with over 95% SLA adherence.
  • Helped reduce the ticket backlog by 20%.
  • Supported home-working staff during COVID with remote Mac and PC troubleshooting.

Technologies & work areas: Microsoft 365, Exchange, Azure, Windows, macOS, remote support and ticketing systems.

to

Service Desk Analyst

Wanstor

London · Clients across the UK & Ireland

Provided technical support for clients across the UK and Ireland, with a focus on clear communication and the customer experience. The role covered both service-desk troubleshooting and practical wireless-network deployment at customer sites.

  • Provisioned and installed Cisco Meraki access points for restaurant clients including Frankie & Benny’s and Chiquito.
  • Completed portal configuration and physical installations.
  • Supported Windows and Microsoft 365 environments.

Technologies & work areas: Cisco Meraki, wireless networking, Windows and Microsoft 365.

Work example: restaurant wireless deployments
to

Web Design & Development

Klikkit

Self-employed · London

Built and maintained e-commerce websites and WordPress and Shopify stores. My work covered the visual interface, site implementation, deployment and ongoing maintenance.

  • Delivered projects from user interface design through technical deployment.
  • Managed digital advertising campaigns that increased client traffic and conversions by 30%.
  • Worked with HTML, CSS and PHP alongside content management and e-commerce platforms.

Technologies & work areas: HTML, CSS, PHP, WordPress, Shopify and digital advertising.

to

2nd Line Field Engineer

Greenfields, later acquired by IT Lab

London · Client-site engineering

Provided field support to three to four clients daily at Greenfields, later acquired by IT Lab. The Phaidon assignment provided a sustained onsite point of contact alongside the wider field-engineering work.

  • Served as Phaidon International’s sole onsite engineer for 18 months, supporting an organisation of 500+ users across six countries.
  • Migrated 200+ users from Windows 7 to Windows 10 and replaced legacy hardware.
  • Supported Cisco Meraki Wi-Fi, Avaya phones, Microdec CRM, Salesforce and antivirus infrastructure.

Technologies & work areas: Windows, Cisco Meraki, Avaya, Microdec CRM, Salesforce and endpoint protection.

Work example: the Phaidon support assignment
to

1st Line Field Engineer

Protia

London

Started in client-facing field support, working on the installation and maintenance of business IT equipment and software. This was the foundation of my career in client-facing technical support and field engineering.

  • Installed and maintained servers, desktop computers and Microsoft Office environments.
  • Provided technical assistance directly to clients.
  • Carried out hardware rollouts alongside day-to-day support.

Technologies & work areas: Server and desktop support, Microsoft Office, installations and hardware deployment.

Technical experience

My background combines business IT administration and support with hands-on web application, cloud deployment and automation projects. Recent project work extends that foundation into modern JavaScript frameworks, PostgreSQL and AI/API integrations.

Microsoft 365 & identity
Microsoft 365, Exchange Online, Microsoft Entra ID (Azure AD), Intune, Active Directory and Group Policy. Experience spanning cloud identity, endpoint management and day-to-day user support.
Security & governance
Microsoft Defender sender controls, Exchange message trace and Microsoft Purview content search/eDiscovery workflows. Practical administration involving mail-flow investigation, unwanted-sender blocking and mailbox search/export.
Systems & virtualisation
Windows Server, Windows 10/11, macOS, Linux, VMware and Hyper-V. Server and desktop troubleshooting, operating-system migrations, hardware replacement and backup/disaster recovery solutions.
Networking & remote access
DNS, DHCP, VPNs and Cisco Meraki access-point provisioning and wireless networking. Tailscale across NAS, Macs and Windows devices, including remote network access and overseas office exit nodes.
Scripting & automation
PowerShell and Bash for scripting and administration, with basic Python knowledge. Home Assistant integrations and automation projects alongside experience with Linux hosting, LAMP/LEMP, VPS, cPanel and Plesk.
Cloud deployment & delivery
Azure infrastructure migrations, Vercel deployments, Cloudflare DNS and HTTPS/TLS certificates. Hands-on work with Git/GitHub, environment configuration, preview deployments and checking changes after release.
Modern web applications
Recent project work with React, Next.js, TypeScript, Node.js and Tailwind CSS. Interactive browser experiences using Three.js and React Three Fiber, alongside responsive interfaces and server-side application routes.
Databases & storage
PostgreSQL, Neon and Drizzle ORM in application projects, including database schemas and migrations. Vercel Blob for media storage and uploads, alongside earlier work with a bespoke Microsoft Access database and Azure migration.
APIs & AI integration
REST APIs, Stripe Checkout and signed payment webhooks. OpenAI API integrations using image/text inputs, Zod-validated structured outputs and external AI/media-provider APIs for application workflows.
Support & operations
First- through third-line troubleshooting, remote desktop, ticketing systems and SLA-based support. Hardware rollouts, specialist software vendors, business telephony, CCTV and IP camera systems.
Web publishing & design
HTML, CSS and PHP; WordPress websites and Shopify stores, from interface design through deployment and maintenance. Adobe Photoshop and Illustrator for visual design and asset preparation.

Contact

For remote UK opportunities in IT support, infrastructure or systems engineering, email [email protected].

I can provide a copy of my CV and discuss the experience most relevant to your role.

Request my CVView LinkedIn profile